We manage a wide range of services for you, so you can focus on growing and streamlining your business.
Workstation Support: A team of qualified personnel available 24/7 to help with any impeding work issues related to the use of MS Office, LotusNotes, Adobe Acrobat, QuickBooks, Business Objects, Crystal Reports, et al.
Laptops, Peripherals, and Mobile Devices support: Knowledgeable service team to troubleshoot and help with the use of laptops, PDAs, tablets, and smartphones
Access, Password, and Remote Login Issues: Secure resources available to help with authentication, verification, system and property access, resetting access codes and passwords, and remote access to workstations, systems, and applications
File Transfer and Sharing: Trained staff to assist in the use Lync, Sharepoint, LotusNotes, file transfer, file encryption and decryption
Hardware support: Troubleshoot and resolve issues with printers, copiers, faxes, projectors, phones, et al.
Email, Phone, Video, SMS, Conferences: Host and support email, and help with phone, video, and conference calling
Multilingual Support: Offer services in English, Spanish, Hindi, Russian, et al.
MAINTENANCE AND SUPPORT
Updates and Upgrades Management: Schedule, scope, and implement system updates and upgrades including patrolling for changes and compatibility requirements of open source updates and upgrades
Defect Solutions: Oversee and maintain a system of internal controls for quality management, implemented with production defect resolution
PC Backup and Recovery: Schedule and conduct periodic file and system backups, and facilitate recovery when applicable
Database Administration: A dedicated and highly skilled team of IT professionals provide 24/7 support of databases at your organization by installing, configuring, upgrading, administering, monitoring, and securing the databases. Additional services include writing and coding both logical and physical database descriptions, specifying users and user access levels, and developing standards and guidelines for the upgrade and refresh of programs and software
Data Performance: Develop and design database strategies for performance, capacity, future expansion planning, and coordinating and implementing security measures
Data Extraction, Transformation, and Load (ETL): Provide data analysis, indexing, streamlining internal and external stored procedures, enhance performance, load and extract data, backup and recovery, and clone and archive
Monitoring: Install and host network monitoring systems; Perform constant monitoring of computer and server networks for slow or failing components, as well as for potential threats and outside breaches
Peak and Off-Peak Load Management: Proactively manage network overload and server crashes by periodically pinging webservers, email servers, et al. Measure and improve, if needed, the response time, availability, and uptime to achieve consistent and reliable network parameters
Routing and Switching: Develop methods to monitor and implement systems, algorithms, and tools to maintain a consistent routing posture of networks, and to reduce service degradation and downtime
Connectivity and Bandwidth: Service a wide range of network protocols (HTTP, HTTPS, SNMP, FTP, SMTP, POP3, IMAP, DNS, SSH, TELNET, SSL, ICMP, SIP, UDP, Media streaming). Manage available and consumed net bit rate network capacity by optimizing bandwidth shaping, throttling, cap, allocation, and data overhead
Storage Management: Monitor, maintain, and manage Directly Attached Storage (DAS), Storage Area Network (SAN), and Network Attached Storage (NAS), and provide disaster recovery. Optimize use of network and storage use for business-critical services across physical, virtual, and heterogeneous systems
IT SECURITY MANAGEMENT
Security Patching and Updates: Monitor for need of security patching and upgrades for open-source and propriety software; perform pre-installment security and compatibility testing
Security Compliance: Monitor security compliance of serviced company employees and their use of the network, office equipment, laptops, and mobile devices; Track activities of third party applications and providers, and patrol cloud service providers for IT security; Ensure compliance of IT processes and procedures with a host of regulations, such as: HIPAA, PCI, FFIEC, SEC, and FINRA among others
IT Risk Assessment: Perform constant, in-depth assessments of IT risks and vulnerabilities, and advise on the corrective actions necessary to mitigate discovered risks and alleviate vulnerabilities
Intrusion Prevention: Install and manage systems, processes, and protocols to ensure minimization of security breaches, data theft, and financial, regulatory, and reputational adverse impacts
Audit and Continuity Support: Perform comprehensive audits of activity, and support continuity of ongoing business operations
Nfinity is a full service IT management consulting and technology services provider offering IT-focused services. We have a proven track record of pragmatically addressing our clients’ issues through value-focused solutions and services. We are a trusted partner of Fortune 500 companies, Federal agencies, nonprofit organizations, and startup businesses.